Frequently Asked Questions

Your guide to premium service and luxury shopping.

Are all products on Original Luxury authentic?

Yes, we guarantee 100% authenticity for every item. We partner directly with high-end designers and authorized distributors to ensure you receive genuine luxury goods.

What is your international shipping policy?

We offer insured worldwide shipping via premium carriers like DHL and FedEx. Delivery times typically range from 3 to 7 business days depending on your location.

How do I return an item that doesn't fit?

We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all security tags and designer packaging intact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For select regions, we also offer flexible installment plans.

How can I track my order status?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real-time.

Do I have to pay customs duties and taxes?

Orders within the EU and USA typically include taxes. For other international destinations, duties and taxes are calculated at checkout or may be collected by the courier upon delivery.